Terms of Service

The Service allows sending and verifying one-time passwords (OTP) via WhatsApp, as well as sending messages, media, templates, WhatsApp and SMS campaigns, managing a media library, webhooks, SMS gateway devices and a referral program, through an API and a client portal. These Terms constitute a contract between the Client and TOTAL INNOVATION.

Using the Service implies full acceptance of the Terms. If you do not accept these Terms, you must not use the Service.

• "Service": the Miracle platform, including the API, the portal and related features.
• "Client": any individual or legal entity holding an account.
• "OTP": one-time code sent to a recipient for verification.
• "API Keys": credentials (X-API-Key, X-Auth-Key) used to authenticate requests.
• "Quota": volume of messages allowed under the subscribed plan (1 credit per text or media-free template, 2 credits per media or media template).
• "Campaign": bulk sending of a WhatsApp template or SMS to a list of numbers.

• The Client must provide accurate and up-to-date information upon registration.
• The Client is responsible for keeping credentials and API keys confidential.
• Any activity carried out with the Client's API keys is deemed to be performed by the Client.
• The Client must be at least 18 years old or validly represent a legal entity.

The Client undertakes to use the Service lawfully. The following are prohibited in particular:

• Sending unsolicited messages (spam) or unlawful content.
• Sending OTPs to numbers without a legal basis or consent where required.
• Any attempt to circumvent quotas, rate limits or security mechanisms.
• Reselling or making the Service available to third parties without authorization.
• Any use infringing third-party rights or the reputation of the Service.

• The Service is offered under different plans (including a FREE plan reserved for development).
• The FREE plan is limited to development and blocks real phone numbers.
• Each plan defines a message quota, a maximum number of projects and applicable rate limits.
• Media messages and templates with media consume 2 credits; other messages consume 1 credit.
• A global limit of 100 requests per minute per IP applies to the API.
• Exceeding the quota results in throttling until the plan is renewed or upgraded.

• Applicable prices are those displayed on the Pricing page at the time of subscription.
• Payments are processed securely through our provider LigdiCash (Mobile Money, cards).
• Subscriptions are billed in advance according to the chosen period.
• Unless otherwise stated, amounts are expressed in CFA francs (XOF).
• TOTAL INNOVATION reserves the right to change its prices, with prior notice to the Client.

We strive to ensure the best possible availability of the Service. However, interruptions may occur for maintenance, updates or reasons beyond our control (notably WhatsApp/Meta availability). The Service is provided "as is" and "as available".

All elements of the Service (code, trademarks, logos, interfaces, documentation) remain the exclusive property of TOTAL INNOVATION. The Client is granted a personal, non-exclusive and non-transferable right of use, limited to the duration of the subscription.

• TOTAL INNOVATION cannot be held liable for indirect damages (loss of data, revenue, commercial harm).
• TOTAL INNOVATION's liability is in any event limited to the amounts paid by the Client over the last 12 months.
• The Client is solely responsible for its use of the Service and the messages it sends.
• TOTAL INNOVATION does not guarantee delivery of all messages, as this depends on third parties (WhatsApp/Meta, carriers).

• The Client may terminate its account at any time from the portal.
• TOTAL INNOVATION may suspend or terminate an account in case of breach of these Terms, fraudulent use or non-payment.
• Upon termination, access to the Service is interrupted and data may be deleted after an archiving period.

These Terms are governed by the laws of Burkina Faso. In the event of a dispute, the parties will seek an amicable solution. Failing that, the dispute will be brought before the competent courts of Ouagadougou, Burkina Faso.

TOTAL INNOVATION may modify these Terms at any time. Clients will be informed of significant changes by email or through the portal. Continued use of the Service constitutes acceptance of the modified Terms.